Ad Hoc Support Service

What is the monthly ad-hoc support service? 

This service is perfect for families who want consistent guidance, reassurance, and an expert by their side — without paying for full casework. Examples might be school attendance issues, getting alternative provision arranged, lodging formal/LGO complaints. 

The fee covers:

Ongoing advice and next-step guidance

Support calls

Help understanding reports, decisions & legal duties

Support drafting emails, letters & forms

Templates and example wording you can use
Emails to school, local authority and other organisatrions sent on your behalf (if appropriate)

Attendance at key meetings (where helpful/appropriate)

Regular check-ins to keep you moving forward confidently

You lead your case - SEND Matters will guide, support, and empower you.

If you need clarity, reassurance or help planning your next steps, SEND Matters will support you, there is no limit to the number of calls or messages .

This gives you expert support on tap, while keeping costs manageable.

Cost & Billing:

All support time is tracked and charged at £45 per hour, invoiced at the end of the month